How to Update Your Personal Information
Currently, SIQO does not support changes to personal information after registration. However, this feature may be added in the future — stay tuned for updates in the app.
Check out
this article on how to find your Account UID and your other personal information.
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The Different Types of Wallets in SIQO
There are two types of wallet you can create in your SIQO Account: A. Personal Wallet A Personal Wallet is a secure, single-user cryptocurrency wallet designed exclusively for individual use. It gives you full and sole control over your digital ...
How to Register for a SIQO Account
Get started with SIQO in just minutes — opening your account is fast, easy, and hassle-free. 1. Download the SIQO App. Get the SIQO mobile app from the Google Play Store or Apple App Store. 2. Open the App and Start Registration. After installing the ...
How to Freeze Your Account
Important: Freezing your account is permanent and cannot be reversed, not even by SIQO administrators. Please think carefully before proceeding. 1. Open the SIQO app and tap “Me” at the bottom right. 2. Then tap “General” under the Settings page. 3. ...
How to Check Your Deposit and Withdrawal Status and History
1. On the SIQO homepage, tap on the wallet you'd like to view. 2. Tap the transaction history icon (clock) located in the top right corner. 3. You’ll see a list of all past transactions for this wallet—deposits, withdrawals, transfers and more. 4. ...
Common Reasons and Solutions for KYC Verification Failures
The following are common reasons and solutions for KYC verification failures: Rejected Reason Possible Scenario/Description Solutions / Tips Required Documents Related Issues Invalid ID 1. The system has detected that your full name/date of birth on ...